SUPPORT / FAQ

Good questions.
Clear answers.

What can WearProx Vision do?

WearProx Vision is designed for hands-free photo and video capture, open-ear audio, calls and voice-led everyday interaction. Feature availability may depend on the companion app and connected device.

Is there a recording indicator?

Product materials show a visible indicator during capture. Always use recording features responsibly and follow local privacy laws.

Which color is available?

WearProx Vision is currently available in Black only.

Do I need a phone?

Some features may require a compatible smartphone, the companion app and an internet connection. Final compatibility details will be listed on the product page.

Where do you ship?

Available destinations, delivery estimates and shipping rates are shown at checkout when configured for your location.

How can I contact WearProx?

Use the Contact page or message us on WhatsApp at +86 158 1980 2289.

How do I export photos and videos to my phone?

All captured photos and videos are transferred to your phone through the HeyCyan companion app. When pairing for the first time, the glasses create a temporary WiFi network — you must allow and join this network when prompted, otherwise photos and videos cannot be transferred. Once connected, open the HeyCyan app and your captured media will appear in the built-in album, where you can import them directly to your phone's camera roll.

What AI model powers WearProx smart glasses?

WearProx Vision uses SAIN (赛恩) AI technology for intelligent capture processing, voice interaction and real-time scene optimization. SAIN is built for low-power edge computing, ensuring fast on-device response while keeping your personal data private.